Refund Policy

Haider Pharmacy Pvt Limited

At Haider Pharmacy Pvt Limited, customer satisfaction is our priority. If you are not entirely satisfied with your purchase, we are here to assist you. Below are the terms and conditions for refunds, returns, and exchanges.

1. Eligibility for Refunds

A refund request may be considered if:

  • The product is damaged or defective upon delivery.
  • You receive the wrong product or an incomplete order.
  • The product is returned in its original condition, unopened, and unused.

Note: Refunds are not applicable for opened products, items with broken seals, or consumables such as supplements and cosmetics, unless the item is defective or damaged.

2. Timeframe for Refunds

  • Refund requests must be initiated within 7 days of receiving the product.
  • Requests made after this period will not be eligible for refunds.

3. Refund Process

To request a refund, please follow these steps:

  1. Contact Us:
  2. Provide Proof:
    • Share your order details, receipt, and clear photos of the damaged or incorrect product.
  3. Return the Product:
    • If applicable, return the item to our store or arrange for shipping (address provided below).

Once the returned item is received and inspected, we will notify you of the refund status.

4. Refund Method

Approved refunds will be processed through:

  • Original Payment Method: Amount will be credited back to your card or bank account within 7-14 business days.
  • Store Credit: Refund amount can be used for future purchases if preferred.

5. Non-Refundable Items

We do not accept returns or provide refunds for:

  • Opened or used products.
  • Items purchased on clearance or special offers (unless damaged or defective).
  • Products without original packaging or proof of purchase.

6. Exchange Policy

  • Exchanges are allowed for defective or incorrect items.
  • Exchange requests must be made within 7 days of delivery.
  • Replacement is subject to product availability.

7. Shipping Costs

  • For refunds or exchanges due to our error (e.g., wrong or damaged product), Haider Pharmacy will cover the shipping cost.
  • For returns due to other reasons, the customer is responsible for return shipping costs.

8. Contact Information

If you have any questions or concerns about our Refund Policy, please contact us:

  • Phone: +923454305551
  • Email: ahmadsaeednawaz@gmail.com
  • Address: CHURASTA, MIAN KHAN POST OFFICE BASIRPUR, AROORA MIAN KHAN TEHSIL DEPALPUR, OKARA, DEPALPUR

Thank you for choosing Haider Pharmacy Pvt Limited. We value your trust and strive to make your shopping experience hassle-free.